Privacy policy

Information We Collect

At CielBloom, we collect personal information to provide and improve our services. This includes:

  • Account Information: Name, email address, shipping/billing address when you create an account or make a purchase
  • Payment Details: Credit card information processed through secure payment gateways (we do not store full card details)
  • Device & Usage Data: IP address, browser type, pages visited, and shopping preferences
  • Communication Data: Messages through contact forms or customer service interactions

How We Use Your Information

Your data helps us:

  • Process orders and deliver products
  • Provide customer support and respond to inquiries
  • Improve our website and product offerings
  • Send marketing communications (with your consent)
  • Prevent fraud and enhance security

Data Sharing & Third Parties

We may share information with:

  • Service Providers: Payment processors, shipping carriers, and IT services
  • Legal Compliance: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or asset sale

We never sell your personal data to third-party marketers.

Your Rights & Choices

Under GDPR, CCPA, and other privacy laws, you have the right to:

  • Access, correct, or delete your personal data
  • Opt-out of marketing communications
  • Request data portability
  • Withdraw consent (where applicable)
  • Lodge complaints with data protection authorities

To exercise these rights, please contact us through our website.

Data Security & Retention

We implement industry-standard measures including:

  • SSL encryption for all transactions
  • Regular security audits
  • Limited access to personal data

We retain your information only as long as necessary for business purposes or legal requirements.

Cookies & Tracking Technologies

Our website uses cookies to:

  • Remember your preferences
  • Analyze site traffic
  • Enable shopping cart functionality

You can manage cookie preferences through your browser settings.

International Data Transfers

As a global business, your data may be transferred to and processed in countries outside your residence. We ensure adequate protection through:

  • Standard Contractual Clauses (EU)
  • Other legally approved transfer mechanisms

Policy Updates

We may update this policy periodically. Significant changes will be notified through our website or email.

Last Updated: [Insert Date]